Each account is granted three Wildcards per rolling year which may be used for any of the following:
Wrong Server Transfer
A player has moved his character from server A to server B, but actually wanted to move it to server C.
If the player choose to use a Wildcard, we’ll move the character from B to C. Note that C needs to be a destination server from A to qualify for a Wildcard to be used and that this system is in place to help players who reported their transfer mistake promptly.
Mistaken Guild Transfer
A Guild Leader has transferred his character, but forgot to use the /transferguild command beforehand.
If the player choose to use a Wildcard, we will restore his old character on the source server (and delete the one on the new server). The Guild Leader then has the chance to use the /transferguild command and then transfer his character again via the character transfer option on our website.
Item bought by mistake
A player has bought an item (usually expensive) by mistake - e.g. he clicked twice when buying a mount. If the player choose to use a Wildcard, we’ll destroy the item and reimburse the money. If the second item has already been sold we'll reimburse the gold lost in the process.
Influence Rewards
A player has selected the wrong influence reward. If the player choose to use a Wildcard, we’ll destroy the item and grant the influence reward the player wanted.
Need/Greed in instances
Player A has mistakenly hit "Need" instead of "Greed" in the loot roll in an instance, and got an item that he didn’t really want; on the other hand, player B selected "Need" but did not receive the item. In this case, player A can choose to use a Wildcard to fix his mistake and give the item to player B.
Please note that this will only apply to loot rolls in instances.
Remember that only three (3) Wildcards per account are given every rolling year. With this in mind, consider each Wildcard use with great care before you go ahead - perhaps a more pressing use for it will come along in the near future! If you are certain that you want to use one of your Wildcards, please make this very clear in your Customer Service ticket.
